Shipping policy

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return, the product must be unused, unopened, and in its original packaging unless the item arrived damaged or defective.

For hygiene and safety reasons, opened or used skincare products are generally not eligible for return unless there is a confirmed product defect.

All approved returns are subject to a 30% restocking fee, which will be deducted from the final refund amount.

Original shipping charges are non-refundable, and customers are responsible for return shipping unless the product arrived damaged, defective, or incorrect.

To request a return, please contact Senara customer support before sending anything back. Returns sent without prior authorization may not be accepted.

Once your approved return is received and inspected, the eligible refund amount, minus the 30% restocking fee and any applicable shipping charges, will be issued to the original payment method.